In accordance with Indian Digital Payment Guidelines, CMStore provides a transparent dispute escalation system for payment-related grievances.
Level 1: Submit a support ticket at support@cmstoree.com with transaction UTR number.
Level 2: Grievance Officer review within 48 hours.
Level 3: Banking Ombudsman mediation if unresolved.
Email: grievance@cmstoree.com | Working Hours: 10:00 AM to 6:00 PM IST (Mon-Sat).